FAQs

RIVON – Wear Your Story

What is RIVON?

RIVON is a fashion brand built on the belief that clothing should reflect your inner self. We design pieces that help you express your individuality, confidence, and story.

Where do you ship?

We ship both domestically and to select international countries. Shipping rates and options are shown at checkout based on your location.

How long does shipping take?

• Domestic orders: 3–7 business days

• International orders: 7–21 business days
  A tracking number will be sent via email once your order has shipped.

What is your return and exchange policy?

You can return or exchange any unworn and unwashed items within 14 days of delivery. All items must be in original condition with tags attached.
Email us at info@rivoninc.shop to start the process.

How can I track my order?

Once your order is shipped, you’ll receive an email with your tracking link so you can follow its progress.

Do you offer size guides?

Yes, a size guide is available on each product page to help you find your perfect fit. For extra help, feel free to contact us.

Are your items true to size?

Most of our pieces are true to size, but some styles may vary slightly. Always check the product-specific size chart before ordering.

Can I cancel or change my order after placing it?

If your order hasn’t shipped yet, we may be able to make changes. Please contact us immediately with your order number at info@rivoninc.shop.

Will you restock sold-out items?

Some items are limited edition and may not return, but popular products are often restocked. Follow us on social media or sign up for our newsletter to stay updated.

How do I contact you?

We’re here to help!
Email us at info@rivoninc.shop — we usually reply within 24–48 hours.